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Wednesday, November 23, 2005

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Dan Bland, a Natchez developer who has been helping Cato promote the project, was reported as saying that a final approval by the Commission would mean that Cato can finally start constructing the casino, and it would show that he has already secured funding for the project. Also, according to Bland, the new casino is expected to create as many as 400 job vacancies for residents of Natchez. However, prior to producing a final approval to Cato's current casino request, Commission members must approve his revised site and development plan.

Customer service consulting firm Robinson & Associates, Inc. has published a new tip for the casino and gaming industry. The tip recommends that casino management motivate employees to provide good customer service to all casino customers, regardless of the depth of the their wallets.

“Challenge your employees to do a better job with guest service,” says the tip, which recommends sending workers to non-gaming companies with a great reputation in customer service. That way, the employees may see the level of service that they are expected to provide.

In addition, the management should set an example themselves. “When casino employees see management going out of its way to provide great service – and not just to high rollers – they respond. Outstanding guest service starts at the top.”

Florida developer Charles Cato plans to address the state Gaming Commission, asking Commission members to approve locating the Emerald Star Casino near Natchez. If the Commission approves Cato's request, the new casino facility will be located in proximity of the Mississippi River bridge, adjacent to the Ramada Inn Hilltop.

This is not the first time Cato is trying to have a casino construction plan approved. In 2003, Cato had already discussed with city officials the possibility of locating a casino at the city-owned Roth Hill property. However, since the parties failed to reach an agreement, the negotiations went down the tube.

David Halligan, 44, from Stockport, UK, was sentenced this past Friday to seven years in prison on account of conning £905,000 out of various victims in order to fund his gambling addiction. He then lost all the money in casinos across the UK over a period of 12 months.

Halligan's cigarette vending firm went bankrupt in 2001 after he used all of its money to gamble in casinos. At one point, he lost as much as £20,000 in one sitting at a Blackpool casino. He was jailed at Minshull crown court after pleading guilty to various charges of deception and conspiracy to defraud.